Who We Are
A Plus Solutions Ltd (“we”, “us”, “our”) is a professional consultancy registered in Malta, providing company formation, banking, residency, HR, tax, and compliance services to individuals and businesses.
We are the data controller responsible for your personal data collected through our website, contact forms, and service engagements. You can reach our data contact at [email protected].
Data We Collect
We collect information you provide directly to us and information generated through your use of our website.
Information you provide
- Name, email address, and phone number submitted via contact or consultation forms
- Service interests and the message content you send us
- Documentation shared during onboarding for services such as company formation or residency applications
Information collected automatically
- IP address, browser type, and operating system
- Pages visited, time spent, and referral source
- Cookie identifiers (see Cookies section)
How We Use Your Data
We use the information we collect solely for legitimate business purposes:
- To respond to inquiries When you contact us, we use your details to reply and follow up appropriately
- To deliver services When engaged, your data is used to complete the specific service you have requested (e.g., submitting documents to Maltese authorities)
- To improve our website Aggregate analytics help us understand how visitors use our site and which content is most useful
- To comply with legal obligations We retain certain records as required by Maltese and EU law
We do not use your data for automated decision-making or profiling.
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your data under the following legal bases:
- Consent For contact form submissions and marketing communications where you have opted in
- Contractual necessity For processing data required to deliver the services you have engaged us for
- Legitimate interests For website analytics and improving our services, where these interests are not overridden by your rights
- Legal obligation For records we are required to maintain under Maltese or EU law
Cookies & Tracking
Our website uses a small number of cookies to function correctly and to understand how it is used.
Essential cookies
These are required for the website to operate (e.g., security tokens for form submissions). They cannot be disabled.
Analytics cookies
We may use anonymised analytics tools to understand page performance. These cookies do not identify you personally. You can opt out by adjusting your browser settings.
We do not use advertising, retargeting, or third-party tracking cookies.
Sharing Your Information
We do not sell, rent, or trade your personal data. We share your information only in the following limited circumstances:
- Maltese government authorities When required to complete your service (e.g., Malta Business Registry, Jobsplus, Department of Social Security)
- Professional partners Trusted legal and accounting professionals involved in delivering your service, under confidentiality obligations
- Legal requirements When required by law or to protect the rights and safety of our clients and staff
All third parties we work with are required to handle your data securely and in compliance with GDPR.
Data Retention
We retain your personal data only for as long as necessary for the purpose it was collected:
- Contact form inquiries that do not result in a service engagement are deleted after 12 months
- Client records are retained for a minimum of 7 years following the end of the engagement, as required under Maltese financial and tax law
- Website analytics data is retained in anonymised aggregate form indefinitely
When data is no longer required, it is securely deleted or anonymised.
Your Rights Under GDPR
As a resident of the EU or EEA, you have the following rights regarding your personal data:
- Access Request a copy of the personal data we hold about you
- Rectification Ask us to correct inaccurate or incomplete data
- Erasure Request deletion of your data where there is no legitimate reason to retain it
- Restriction Ask us to restrict how we process your data in certain circumstances
- Portability Receive your data in a structured, machine-readable format
- Objection Object to processing based on legitimate interests or for direct marketing
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information and Data Protection Commissioner (IDPC) of Malta.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last updated” date at the top of this page.
We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, contact us at [email protected].